在《赤血沙漠》因性能問題遭遇PS5退款風波後，PC平台也掀起新的爭議。有玩家發現遊戲包含生成式AI內容，但開發商未在商店頁面提前註明，遂向Steam申請退款，卻因遊玩時間超過兩小時被拒。目前，圍繞「AI素材」的討論在玩家社群中持續升溫。
We would like to address questions regarding the use of AI in Crimson Desert. During development, some 2D visual props were created as part of early-stage iteration using experimental AI generative tools. These assets helped us rapidly explore tone and atmosphere in the earlier phases of production. However, our intention has always been for any such assets to be replaced, following final work and review by our art and development teams, with work that aligned with our quality standards and creative direction. Following reports from our community, we have identified that some of these assets were unintentionally included in the final release. This is not in line with our internal standards, and we take full responsibility for it. We also acknowledge that we should have clearly disclosed our use of AI. While these tools were primarily used during early production, with the expectation that these assets would be replaced prior to release, we recognize that this does not excuse the lack of transparency. We sincerely apologize for these oversights. We are currently conducting a comprehensive audit of all in-game assets and are taking steps to replace any affected content. Updated assets will be rolled out in upcoming patches. In parallel, we are reviewing and strengthening our internal processes to ensure greater transparency and consistency in how we communicate with players moving forward.
事情起因於玩家注意到遊戲中疑似出現AI生成的圖像素材。開發商Pearl Abyss隨後承認部分AI資產「誤入」正式版本，並迅速在Steam商店頁面補加了「使用生成式AI」的標註，但此舉未能平息玩家不滿。
不少玩家以「未提前告知AI使用情況」為由申請退款，但因遊戲時長已超Steam兩小時的無理由退款限制，絕大多數申請被直接駁回。有玩家在Reddit曬出截圖，稱自己在退款申請中已明確提到AI問題，仍遭系統拒絕。
玩家群體中開始出現呼籲Valve啟動「特殊延期退款」的聲音，認為開發商未事先聲明AI使用屬於資訊不透明，不應受常規退款時限限制。
目前，Steam平台要求開發者在商店頁面主動披露「生成式AI使用情況」，但並未設立相應的懲罰性退款機制。此次事件將這一灰色地帶推向前台：當開發商事後補標，玩家的知情權與退款權該如何保障?
